Unveiling User Sentiment: Aspect-Based Analysis and Topic Modeling of Ride-Hailing and Google Play App Reviews
Background: Mobile app usage is increasing in the digital age, with Ride-Hailing app becoming the primary example of this trend. To obtain valuable understanding of how people perceive and interact with mobile app, user reviews on platforms such as Google Play are usually analyzed. This analysis can...
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| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universitas Airlangga
2024-10-01
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| Series: | Journal of Information Systems Engineering and Business Intelligence |
| Online Access: | https://e-journal.unair.ac.id/JISEBI/article/view/56503 |
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