Unveiling User Sentiment: Aspect-Based Analysis and Topic Modeling of Ride-Hailing and Google Play App Reviews

Background: Mobile app usage is increasing in the digital age, with Ride-Hailing app becoming the primary example of this trend. To obtain valuable understanding of how people perceive and interact with mobile app, user reviews on platforms such as Google Play are usually analyzed. This analysis can...

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Bibliographic Details
Main Authors: Viktor Handrianus Pranatawijaya, Nova Noor Kamala Sari, Resha Ananda Rahman, Efrans Christian, Septian Geges
Format: Article
Language:English
Published: Universitas Airlangga 2024-10-01
Series:Journal of Information Systems Engineering and Business Intelligence
Online Access:https://e-journal.unair.ac.id/JISEBI/article/view/56503
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