Aurel_AI: Automating an Institutional Help Desk Using an LLM Chatbot

The Aurel_AI research project was born from the need to implement a virtual help desk for a university, providing accurate organizational information to both internal and external clients. The information includes details about academic programs, regulations, processes, and personnel. Aurel_AI is pa...

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Bibliographic Details
Main Authors: Diego Ordóñez-Camacho, Rafael Melgarejo-Heredia, Mohsen Abbasi, Lucía González-Solis
Format: Article
Language:English
Published: International Institute of Informatics and Cybernetics 2024-10-01
Series:Journal of Systemics, Cybernetics and Informatics
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Online Access:http://www.iiisci.org/Journal/PDV/sci/pdfs/SA846FY24.pdf
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