Evaluation of satisfaction of tourists the quality of tourism services based on Kano model and SERVQUAL (Case Study: Tehran Darband area catering units)

Tourism quality is important factor so that influence in return of tourists. Hence, it needed to be developed tourism quality due to stimulate domestic and foreign investment, increase business, and improve economic and social conditions. This study has an applied perspective relevant to type, and h...

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Bibliographic Details
Main Authors: Jamileh Tavakolinia, Mostafa Haraeeni
Format: Article
Language:fas
Published: Kharazmi University 2018-03-01
Series:تحقیقات کاربردی علوم جغرافیایی
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Online Access:http://jgs.khu.ac.ir/article-1-2804-en.pdf
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