Information systems’ effectiveness and organisational performance: a study among small and medium-sized enterprises in North Kivu Province, DR-Congo
This study aims to empirically investigate the concept of information systems’ (IS) effectiveness and its relationship with organisational performance in Small and Medium-Sized Enterprises (SMEs). Based on a literature review, the study identifies three dimensions of IS effectiveness: technological...
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| Format: | Article |
| Language: | English |
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Universitat Politècnica de València
2025-01-01
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| Series: | Journal of Applied Research in Technology & Engineering |
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| Online Access: | https://polipapers.upv.es/index.php/JARTE/article/view/22609 |
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| author | Rodrigue Kalumendo Paluku Kazimoto Nirmal Kumar Betchoo |
| author_facet | Rodrigue Kalumendo Paluku Kazimoto Nirmal Kumar Betchoo |
| author_sort | Rodrigue Kalumendo |
| collection | DOAJ |
| description | This study aims to empirically investigate the concept of information systems’ (IS) effectiveness and its relationship with organisational performance in Small and Medium-Sized Enterprises (SMEs). Based on a literature review, the study identifies three dimensions of IS effectiveness: technological context (system quality and information quality), organisational context (users’ IS knowledge, users’ IS involvement, and top management’s IS support), and environmental context (external expertise). Data were collected from 496 SMEs and analysed using structural equation modelling (SEM) with SmartPLS 4.The results indicate that system quality, top management support, and external expertise significantly influence organisational performance. Specifically, management involvement (β=0.098, p<0.05), system quality (β=0.316, p<0.05), and external expertise (β=0.391, p<0.05) are positively associated with performance, explaining approximately 60% of its variance (R2=0.594). These findings underscore the importance of enhancing IS quality and leveraging external expertise for Congolese Small and Medium Enterprises to improve their performance through effective information system utilisation. |
| format | Article |
| id | doaj-art-f53e6d6cc1ba48b2b148c05c4ae195f4 |
| institution | Kabale University |
| issn | 2695-8821 |
| language | English |
| publishDate | 2025-01-01 |
| publisher | Universitat Politècnica de València |
| record_format | Article |
| series | Journal of Applied Research in Technology & Engineering |
| spelling | doaj-art-f53e6d6cc1ba48b2b148c05c4ae195f42025-01-21T08:46:46ZengUniversitat Politècnica de ValènciaJournal of Applied Research in Technology & Engineering2695-88212025-01-0161516210.4995/jarte.2025.2260921799Information systems’ effectiveness and organisational performance: a study among small and medium-sized enterprises in North Kivu Province, DR-CongoRodrigue Kalumendo0https://orcid.org/0000-0003-0125-5753Paluku Kazimoto1https://orcid.org/0000-0003-3102-5967Nirmal Kumar Betchoo2https://orcid.org/0000-0002-5183-078XUniversite Adventiste de Lukanga Open Learning UniversityUniversité des MascareignesThis study aims to empirically investigate the concept of information systems’ (IS) effectiveness and its relationship with organisational performance in Small and Medium-Sized Enterprises (SMEs). Based on a literature review, the study identifies three dimensions of IS effectiveness: technological context (system quality and information quality), organisational context (users’ IS knowledge, users’ IS involvement, and top management’s IS support), and environmental context (external expertise). Data were collected from 496 SMEs and analysed using structural equation modelling (SEM) with SmartPLS 4.The results indicate that system quality, top management support, and external expertise significantly influence organisational performance. Specifically, management involvement (β=0.098, p<0.05), system quality (β=0.316, p<0.05), and external expertise (β=0.391, p<0.05) are positively associated with performance, explaining approximately 60% of its variance (R2=0.594). These findings underscore the importance of enhancing IS quality and leveraging external expertise for Congolese Small and Medium Enterprises to improve their performance through effective information system utilisation.https://polipapers.upv.es/index.php/JARTE/article/view/22609information systemperformancenorth-kivuorganisationalsmall and medium-sized entreprisesdemocratic republic of congo |
| spellingShingle | Rodrigue Kalumendo Paluku Kazimoto Nirmal Kumar Betchoo Information systems’ effectiveness and organisational performance: a study among small and medium-sized enterprises in North Kivu Province, DR-Congo Journal of Applied Research in Technology & Engineering information system performance north-kivu organisational small and medium-sized entreprises democratic republic of congo |
| title | Information systems’ effectiveness and organisational performance: a study among small and medium-sized enterprises in North Kivu Province, DR-Congo |
| title_full | Information systems’ effectiveness and organisational performance: a study among small and medium-sized enterprises in North Kivu Province, DR-Congo |
| title_fullStr | Information systems’ effectiveness and organisational performance: a study among small and medium-sized enterprises in North Kivu Province, DR-Congo |
| title_full_unstemmed | Information systems’ effectiveness and organisational performance: a study among small and medium-sized enterprises in North Kivu Province, DR-Congo |
| title_short | Information systems’ effectiveness and organisational performance: a study among small and medium-sized enterprises in North Kivu Province, DR-Congo |
| title_sort | information systems effectiveness and organisational performance a study among small and medium sized enterprises in north kivu province dr congo |
| topic | information system performance north-kivu organisational small and medium-sized entreprises democratic republic of congo |
| url | https://polipapers.upv.es/index.php/JARTE/article/view/22609 |
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