Service delivery options and customer reviews in food and beverage establishments: Exploring spatial spillover effects
This study investigates how availability of service delivery options (SDOs, such as takeout, delivery or curbside pickup …) influence online customer review ratings (CRRs) in food and beverage establishments, drawing on a dataset of 13,398 businesses across 62 cities on five continents. Employing a...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Elsevier
2025-01-01
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| Series: | Social Sciences and Humanities Open |
| Subjects: | |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S2590291125006369 |
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