An integrated framework for importance-performance analysis of product attributes and validation from online reviews and maintenance records

Importance-performance analysis (IPA) is widely used for needs analysis, product positioning, and strategic planning in product design. Previous research on IPA often employs single-source data such as customer surveys or online reviews with unavoidable subjective bias. In contrast, product maintena...

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Bibliographic Details
Main Authors: Mengyuan Shen, Aoxiang Cheng, Youyi Bi
Format: Article
Language:English
Published: Cambridge University Press 2024-01-01
Series:Design Science
Subjects:
Online Access:https://www.cambridge.org/core/product/identifier/S2053470124000155/type/journal_article
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