Assessing the impact of Information and Communication Technologies on the Portuguese hotel sector: an exploratory analysis with Data Envelopment Analysis
The overall objective of this paper is to evaluate the impact of Information and Communication Technologies (ICT) on the efficiency of four- and five-star hotels in Portugal and to contribute to the identification of mechanisms that explain the relationship between ICT and efficiency within the...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
University of Algarve, ESGHT/CINTURS
2015-01-01
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| Series: | Tourism & Management Studies |
| Subjects: | |
| Online Access: | https://tmstudies.net/index.php/ectms/article/view/755/1262 |
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| Summary: | The overall objective of this paper is to evaluate the impact of
Information and Communication Technologies (ICT) on the
efficiency of four- and five-star hotels in Portugal and to contribute
to the identification of mechanisms that explain the relationship
between ICT and efficiency within the hotel sector through Data
Envelopment Analysis (DEA). Overall, based on research
fundamentals and the results obtained, it can be said that the main
research questions were answered and the objectives of the study
were achieved. In response to research questions related to the use
of ICT in the Portuguese hotel industry, the following uses were
determined for hotels in the sample: defining efficient frontiers,
identifying efficient and inefficient hotels, ranking hotels according
to their efficiency and revealing areas of inefficient hotels that have
to be improved to increase effectiveness (improvement targets).
Moreover, this study illustrates not only the importance of ICT in
achieving higher levels of efficiency but also discusses other
specific issues which must be taken into account so that the
benefits of ICT can be experienced. Specifically, it was found that
the availability of ICT does not alone lead to optimum performance. |
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| ISSN: | 2182-8466 |