Echoes of Innovation: Exploring the Use of Voice Assistants to Boost Hotel Reputation

Internet platforms and self-media have become vital online communities for promoting positive reputations for hotels. Previous studies have primarily focused on enhancing positive electronic word-of-mouth (eWOM) through improvements in hotel infrastructure and staff services. As hotels deepen their...

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Bibliographic Details
Main Authors: Fang Yang, Tianyu Ying, Xuling Liu
Format: Article
Language:English
Published: MDPI AG 2025-03-01
Series:Journal of Theoretical and Applied Electronic Commerce Research
Subjects:
Online Access:https://www.mdpi.com/0718-1876/20/1/46
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