The dilemma of frontline servant leadership: The conflict between top management directives and grassroots employee wellbeing and retention.
Servant leadership in the workplace involves providing services and cultivating trust amongst subordinates. However, leadership dynamics can be distorted when hospitality frontline managers assume leadership roles by strictly adhering to top management strategic directives. This study aims to examin...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Public Library of Science (PLoS)
2025-01-01
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| Series: | PLoS ONE |
| Online Access: | https://doi.org/10.1371/journal.pone.0323811 |
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