The Impact of Quality Culture and Leadership on Customer Relationship in Organizations from the Romanian Metal Construction Industry
The current paper is part of a wider research that has as general objective to develop an evaluation and analysis model for the total quality management (TQM) system to identify best practices that determine its’ performance, in order to improve it. The research is focused on organizations from the...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Editura ASE
2017-11-01
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| Series: | Amfiteatru Economic |
| Subjects: | |
| Online Access: | http://www.amfiteatrueconomic.ro/temp/Article_2682.pdf |
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