Enhancing access to primary care is critical to the future of an equitable health service: using process visualisation to understand the impact of national policy in the UK

Access to UK general practice is complicated by the need to provide equitable and universal care within a system adapting to workforce challenges, digital innovation, and unprecedented demand. Despite the importance of accessing primary care in meeting the overall aim of delivering equitable care, t...

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Main Authors: Ian Litchfield, Nicola Kay Gale, Sheila Greenfield, David Shukla, Micheal Burrows
Format: Article
Language:English
Published: Frontiers Media S.A. 2025-01-01
Series:Frontiers in Health Services
Subjects:
Online Access:https://www.frontiersin.org/articles/10.3389/frhs.2024.1499847/full
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author Ian Litchfield
Nicola Kay Gale
Sheila Greenfield
David Shukla
Micheal Burrows
author_facet Ian Litchfield
Nicola Kay Gale
Sheila Greenfield
David Shukla
Micheal Burrows
author_sort Ian Litchfield
collection DOAJ
description Access to UK general practice is complicated by the need to provide equitable and universal care within a system adapting to workforce challenges, digital innovation, and unprecedented demand. Despite the importance of accessing primary care in meeting the overall aim of delivering equitable care, this is the first time the direct and indirect influence of policies intended to facilitate access have been systematically explored. Further consideration by policymakers is needed to accommodate the difference between what patients need and what patients want when accessing primary care, and the differences in their ability to utilise digital options. The designation of care was hindered by long-standing issues of reliable data and variations in the interpretation of local and national protocols and guidelines.
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publishDate 2025-01-01
publisher Frontiers Media S.A.
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series Frontiers in Health Services
spelling doaj-art-d549a84496a54fb8a3b9742043bc98a42025-01-27T06:40:34ZengFrontiers Media S.A.Frontiers in Health Services2813-01462025-01-01410.3389/frhs.2024.14998471499847Enhancing access to primary care is critical to the future of an equitable health service: using process visualisation to understand the impact of national policy in the UKIan Litchfield0Nicola Kay Gale1Sheila Greenfield2David Shukla3Micheal Burrows4Department of Applied Health Sciences, College of Medicine and Health, University of Birmingham, Birmingham, United KingdomHealth Services Management Centre, College of Social Sciences, University of Birmingham, Birmingham, United KingdomDepartment of Applied Health Sciences, College of Medicine and Health, University of Birmingham, Birmingham, United KingdomEve Hill Surgery, Dudley, United KingdomSchool of Psychology, University of Coventry, Coventry, United KingdomAccess to UK general practice is complicated by the need to provide equitable and universal care within a system adapting to workforce challenges, digital innovation, and unprecedented demand. Despite the importance of accessing primary care in meeting the overall aim of delivering equitable care, this is the first time the direct and indirect influence of policies intended to facilitate access have been systematically explored. Further consideration by policymakers is needed to accommodate the difference between what patients need and what patients want when accessing primary care, and the differences in their ability to utilise digital options. The designation of care was hindered by long-standing issues of reliable data and variations in the interpretation of local and national protocols and guidelines.https://www.frontiersin.org/articles/10.3389/frhs.2024.1499847/fullprimary carepolicy implementation and deliveryaccess and qualityprocess visualizationNational Health Service England
spellingShingle Ian Litchfield
Nicola Kay Gale
Sheila Greenfield
David Shukla
Micheal Burrows
Enhancing access to primary care is critical to the future of an equitable health service: using process visualisation to understand the impact of national policy in the UK
Frontiers in Health Services
primary care
policy implementation and delivery
access and quality
process visualization
National Health Service England
title Enhancing access to primary care is critical to the future of an equitable health service: using process visualisation to understand the impact of national policy in the UK
title_full Enhancing access to primary care is critical to the future of an equitable health service: using process visualisation to understand the impact of national policy in the UK
title_fullStr Enhancing access to primary care is critical to the future of an equitable health service: using process visualisation to understand the impact of national policy in the UK
title_full_unstemmed Enhancing access to primary care is critical to the future of an equitable health service: using process visualisation to understand the impact of national policy in the UK
title_short Enhancing access to primary care is critical to the future of an equitable health service: using process visualisation to understand the impact of national policy in the UK
title_sort enhancing access to primary care is critical to the future of an equitable health service using process visualisation to understand the impact of national policy in the uk
topic primary care
policy implementation and delivery
access and quality
process visualization
National Health Service England
url https://www.frontiersin.org/articles/10.3389/frhs.2024.1499847/full
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