Customer management in B2B markets in the context of digitalization

The article is devoted to the problem of improving customer management in B2B markets in the context of digitalization. By analyzing the literature on the issues under study, the authors identified the main factors contributing to the transition from managing key customers to managing all the compan...

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Bibliographic Details
Main Authors: M. V. Orlova, V. V. Orlov
Format: Article
Language:English
Published: Publishing House of the State University of Management 2023-09-01
Series:Вестник университета
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Online Access:https://vestnik.guu.ru/jour/article/view/4606
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