Service Design for the Public Sector

Service Design for the Public Sector

This contribution examines the application of Service Design within the public sector, drawing on the challenges posed by the so-called wicked problems to understand its potential and limitations. By critically reflecting on the unique constraints and complexities of government services a...

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Bibliographic Details
Main Authors: Lorenzo Imbesi, Birgit Mager, Luca D’Elia, Sonia Belhaj, Luca Baldini
Format: Article
Language:English
Published: Bologna University press 2025-01-01
Series:DIID
Online Access:https://www.diid.it/diid/index.php/diid/article/view/imbesi-mager-delia-belhaj-baldini
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