Développement de l’activité et travail d’articulation : le cas d’un centre d’appels médico-social
This article studies the organizational change of an inbound health call center. Seeking to improve the quality of its service, the company redesigned the activity of call operators by creating a new sub-team. Our study uses the concept of articulation work in order to grasp the relations between wo...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Institut de Recherche Robert-Sauvé en Santé et en Sécurité du Travail (IRSST)
2015-04-01
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| Series: | Perspectives Interdisciplinaires sur le Travail et la Santé |
| Subjects: | |
| Online Access: | https://journals.openedition.org/pistes/4426 |
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