Spatial–temporal analysis of patient complaints in Shanghai from 2015 to 2022
Abstract Objective Patient complaints are crucial for improving the service quality of hospitals and healthcare professionals as well as enhancing patient satisfaction. The 12320 and 12345 hotlines in Shanghai are key platforms for receiving public health complaints. Understanding the temporal and s...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
BMC
2025-02-01
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| Series: | BMC Health Services Research |
| Subjects: | |
| Online Access: | https://doi.org/10.1186/s12913-025-12350-3 |
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