Development and integration of human-AI interactions in service applications: Conceptual framework and review

The rapid advancement of AI technologies has created opportunities and challenges across industries, particularly in service sectors where human interaction is crucial. This study systematically reviews the literature on human-AI interaction in service applications, aiming to understand how these in...

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Bibliographic Details
Main Authors: Nick Tugarin, Christian van Husen
Format: Article
Language:English
Published: Elsevier 2025-12-01
Series:International Journal of Information Management Data Insights
Subjects:
Online Access:http://www.sciencedirect.com/science/article/pii/S2667096825000394
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