Developing and validating a scale for non-academic staff’s service competencies in higher education
Though scholars have given significant attention to research on service quality in higher education, there is limited research exploring the contribution of non-academic staff to enhancing service quality at higher education institutions. One reason for the lack of empirical research on this topic i...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Taylor & Francis Group
2025-12-01
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| Series: | Cogent Education |
| Subjects: | |
| Online Access: | https://www.tandfonline.com/doi/10.1080/2331186X.2025.2450127 |
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