SUPERVISOR LEADERSHIP STYLE AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR IN THE HOSPITALITY INDUSTRY: THE MODERATING ROLE OF TRAIT GRATITUDE
The hospitality industry heavily relies on the performance of frontline employees, and organizational citizenship behavior (OCB) plays a crucial role in enhancing service quality and customer satisfaction. This study investigates the impact of supervisor transformational leadership and servant lead...
Saved in:
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Dalat University
2025-03-01
|
| Series: | Tạp chí Khoa học Đại học Đà Lạt |
| Subjects: | |
| Online Access: | https://tckh.dlu.edu.vn/index.php/tckhdhdl/article/view/1349 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|