Public demand and optimization of smart government service platform from the perspective of service life cycle based on the Kano model: A Chinese case study.
<h4>Background</h4>Smart government is an effective way to promote government innovation and public services. However, in China, there is a mismatch between the development of smart government service platform and the demands of the public. Therefore, this study aims to clarify the categ...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Public Library of Science (PLoS)
2025-01-01
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| Series: | PLoS ONE |
| Online Access: | https://doi.org/10.1371/journal.pone.0319707 |
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