Public demand and optimization of smart government service platform from the perspective of service life cycle based on the Kano model: A Chinese case study.

<h4>Background</h4>Smart government is an effective way to promote government innovation and public services. However, in China, there is a mismatch between the development of smart government service platform and the demands of the public. Therefore, this study aims to clarify the categ...

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Bibliographic Details
Main Authors: Yang Zhu, Yifan Peng, Lingling Xin, Xiao Zhang
Format: Article
Language:English
Published: Public Library of Science (PLoS) 2025-01-01
Series:PLoS ONE
Online Access:https://doi.org/10.1371/journal.pone.0319707
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