The relationship of service quality dimensions of restaurant enterprises with satisfaction, behavioral intention, eWOM and the moderator effect of atmosphere
This research is carried out in order to test the relationship between the service quality of restaurants, electronic word-of-mouth communication (eWOM), satisfaction and behavioral intention, and to analyze the moderator effect of the restaurant atmosphere in the relationship between service qualit...
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| Format: | Article |
| Language: | English |
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University of the Algarve - ESGHT - CIEO
2020-07-01
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| Series: | Tourism & Management Studies |
| Subjects: | |
| Online Access: | https://www.tmstudies.net/index.php/ectms/article/view/1296 |
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