How Service Quality and Perceived Privacy Can Affect the Customer Satisfaction in Generations Y and Z?

How Service Quality and Perceived Privacy Can Affect the Customer Satisfaction in Generations Y and Z?

The impetus for this research is the suboptimal concept of service quality and perceived privacy toward customer satisfaction for online food delivery. This study seeks to ascertain the influence of service quality, perceived security, and privacy on enhancing customer satisfaction via SERVQUAL Theo...

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Bibliographic Details
Main Authors: M Iqbal Nurfaizi, Endy Gunanto Marsasi
Format: Article
Language:Indonesian
Published: Universitas 17 Agustus 1945 (UNTAG) Semarang 2025-01-01
Series:Media Ekonomi dan Manajemen
Subjects:
service quality
perceived security
perceived privacy
customer satisfaction
servqual theory
Online Access:https://jurnal.untagsmg.ac.id/index.php/fe/article/view/5445
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