Prioritizing the Service Quality Dimensions of Logistics Service Providers Using SERVQUAL-Based Best–Worst Method
The level of service quality for airline transportation, where demand is increasing daily, is vital and must be determined. For companies to compete in the market and increase their service quality, they must know their customers well, analyze their expectations correctly, and make improvements. In...
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| Format: | Article |
| Language: | English |
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Istanbul University Press
2022-05-01
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| Series: | Journal of Transportation and Logistics |
| Subjects: | |
| Online Access: | https://cdn.istanbul.edu.tr/file/JTA6CLJ8T5/D7540E556F4944BDBEB167DD2F1F494C |
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