Research and application analysis of artificial intelligence-based customer service platform technologies for telecom operators
The evolution of customer service platforms was reviewed systematically, covering the first generation of interactive voice response (IVR) customer service, the second generation of multimedia online customer service, and the third generation of artificial intelligence (AI) customer service.The func...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | zho |
| Published: |
Beijing Xintong Media Co., Ltd
2023-08-01
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| Series: | Dianxin kexue |
| Subjects: | |
| Online Access: | http://www.telecomsci.com/zh/article/doi/10.11959/j.issn.1000-0801.2023167/ |
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