Analysis of MAXIM Application Service Quality on User Satisfaction using the E-Service Quality Method

Service quality is the comprehensive support provided by system developers to users to ensure safety, comfort, empathy and responsiveness in meeting user expectations. There are still complaints about the Maxim application in the Google Playstore review from January 16 to February 12, 2024, inaccura...

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Bibliographic Details
Main Authors: Putri Wulandari, Nur Rachman Dzakiyullah, Asti Ratnasari, Dadang Heksaputra
Format: Article
Language:English
Published: LPPM ISB Atma Luhur 2024-11-01
Series:Jurnal Sisfokom
Subjects:
Online Access:https://jurnal.atmaluhur.ac.id/index.php/sisfokom/article/view/2226
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