Beyond the Battery: The Impact of Cultural Factor on Electric Vehicle Consumers’ Service Quality Expectations in Dealerships
This research investigates the impact of cultural dimensions on service quality expectations in electric vehicle (EV) dealerships. Grounded in Hofstede’s cultural theory and employing a data-driven approach, the study utilizes a series of robust analytical techniques, including the SVM algorithm, fa...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
MDPI AG
2025-04-01
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| Series: | World Electric Vehicle Journal |
| Subjects: | |
| Online Access: | https://www.mdpi.com/2032-6653/16/4/229 |
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