Linking service quality to academic achievement: student perspectives from a Zimbabwean public university
Studies examining how universities could leverage service quality to enhance student academic achievement are largely scarce. Informed by the HEdPERF and HEDQUAL models, this study explored student perceptions of university service quality and academic achievement. Using purposive sampling, 11 stude...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Taylor & Francis Group
2025-12-01
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| Series: | Cogent Education |
| Subjects: | |
| Online Access: | https://www.tandfonline.com/doi/10.1080/2331186X.2025.2533302 |
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