Systematic construction of operator’s intelligent customer service
Starting from the intelligent development of operators’ important voice customer service and WeChat customer service,the problems and challenges in traditional operator customer service were analyzed firstly.The key technologies in the intelligent customer service objectively were evaluated,and how...
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| Format: | Article |
| Language: | zho |
| Published: |
Beijing Xintong Media Co., Ltd
2020-07-01
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| Series: | Dianxin kexue |
| Subjects: | |
| Online Access: | http://www.telecomsci.com/zh/article/doi/10.11959/j.issn.1000-0801.2020137/ |
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