Passenger Satisfaction Analysis of an Urban Subway Based on Travel Behaviour Characteristics
The study explores the relationship between subway passenger satisfaction and passenger travel behaviour characteristics from the perspective of subway passengers. This study takes Qingdao as an example and designs a questionnaire that includes the basic personal information and travel behaviour cha...
Saved in:
| Main Authors: | , , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
University of Zagreb, Faculty of Transport and Traffic Sciences
2025-02-01
|
| Series: | Promet (Zagreb) |
| Subjects: | |
| Online Access: | https://traffic2.fpz.hr/index.php/PROMTT/article/view/644 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1832086515491012608 |
|---|---|
| author | Fuquan PAN Shuai CHENG Lixia ZHANG Xiaoxia YANG Jinshun YANG |
| author_facet | Fuquan PAN Shuai CHENG Lixia ZHANG Xiaoxia YANG Jinshun YANG |
| author_sort | Fuquan PAN |
| collection | DOAJ |
| description | The study explores the relationship between subway passenger satisfaction and passenger travel behaviour characteristics from the perspective of subway passengers. This study takes Qingdao as an example and designs a questionnaire that includes the basic personal information and travel behaviour characteristics of passengers and evaluates their subway satisfaction. A total of 6340 valid questionnaires were obtained through the combination of online surveys and on-site random surveys. By using the fuzzy synthetic evaluation, the overall score of passenger satisfaction with the Qingdao subway is determined. According to the relationship between passenger satisfaction and travel behaviour characteristics, the chi-square test is used to select the correlation variables group. The results show that there is no significant correlation among the satisfaction of subway passengers, the main means of transportation and the availability of private cars; the frequency of taking the subway is related to the satisfaction of subway passengers; and the purpose of travelling and the reasons for choosing the subway are significantly related to the satisfaction of subway passengers. Finally, based on the analysis of the differences in satisfaction under different conditions, some suggestions were proposed to improve the satisfaction of subway passengers. |
| format | Article |
| id | doaj-art-859c73d64ef141288646be8ea8207bd5 |
| institution | Kabale University |
| issn | 0353-5320 1848-4069 |
| language | English |
| publishDate | 2025-02-01 |
| publisher | University of Zagreb, Faculty of Transport and Traffic Sciences |
| record_format | Article |
| series | Promet (Zagreb) |
| spelling | doaj-art-859c73d64ef141288646be8ea8207bd52025-02-06T12:36:20ZengUniversity of Zagreb, Faculty of Transport and Traffic SciencesPromet (Zagreb)0353-53201848-40692025-02-0137112213610.7307/ptt.v37i1.644644Passenger Satisfaction Analysis of an Urban Subway Based on Travel Behaviour CharacteristicsFuquan PAN0Shuai CHENG1Lixia ZHANG2Xiaoxia YANG3Jinshun YANG4Qingdao University of Technology, School of Civil EngineeringQingdao University of Technology, School of Civil EngineeringQingdao University of Technology, School of Mechanical and Automotive EngineeringQingdao University of Technology, School of Information and Control EngineeringQingdao University of Technology, School of Civil EngineeringThe study explores the relationship between subway passenger satisfaction and passenger travel behaviour characteristics from the perspective of subway passengers. This study takes Qingdao as an example and designs a questionnaire that includes the basic personal information and travel behaviour characteristics of passengers and evaluates their subway satisfaction. A total of 6340 valid questionnaires were obtained through the combination of online surveys and on-site random surveys. By using the fuzzy synthetic evaluation, the overall score of passenger satisfaction with the Qingdao subway is determined. According to the relationship between passenger satisfaction and travel behaviour characteristics, the chi-square test is used to select the correlation variables group. The results show that there is no significant correlation among the satisfaction of subway passengers, the main means of transportation and the availability of private cars; the frequency of taking the subway is related to the satisfaction of subway passengers; and the purpose of travelling and the reasons for choosing the subway are significantly related to the satisfaction of subway passengers. Finally, based on the analysis of the differences in satisfaction under different conditions, some suggestions were proposed to improve the satisfaction of subway passengers.https://traffic2.fpz.hr/index.php/PROMTT/article/view/644fuzzy synthetic evaluationchi-square testpassenger satisfactiontravel behaviour characteristicssubway |
| spellingShingle | Fuquan PAN Shuai CHENG Lixia ZHANG Xiaoxia YANG Jinshun YANG Passenger Satisfaction Analysis of an Urban Subway Based on Travel Behaviour Characteristics Promet (Zagreb) fuzzy synthetic evaluation chi-square test passenger satisfaction travel behaviour characteristics subway |
| title | Passenger Satisfaction Analysis of an Urban Subway Based on Travel Behaviour Characteristics |
| title_full | Passenger Satisfaction Analysis of an Urban Subway Based on Travel Behaviour Characteristics |
| title_fullStr | Passenger Satisfaction Analysis of an Urban Subway Based on Travel Behaviour Characteristics |
| title_full_unstemmed | Passenger Satisfaction Analysis of an Urban Subway Based on Travel Behaviour Characteristics |
| title_short | Passenger Satisfaction Analysis of an Urban Subway Based on Travel Behaviour Characteristics |
| title_sort | passenger satisfaction analysis of an urban subway based on travel behaviour characteristics |
| topic | fuzzy synthetic evaluation chi-square test passenger satisfaction travel behaviour characteristics subway |
| url | https://traffic2.fpz.hr/index.php/PROMTT/article/view/644 |
| work_keys_str_mv | AT fuquanpan passengersatisfactionanalysisofanurbansubwaybasedontravelbehaviourcharacteristics AT shuaicheng passengersatisfactionanalysisofanurbansubwaybasedontravelbehaviourcharacteristics AT lixiazhang passengersatisfactionanalysisofanurbansubwaybasedontravelbehaviourcharacteristics AT xiaoxiayang passengersatisfactionanalysisofanurbansubwaybasedontravelbehaviourcharacteristics AT jinshunyang passengersatisfactionanalysisofanurbansubwaybasedontravelbehaviourcharacteristics |