Critical success factors for a total quality culture: A structural model
Research on quality based on the cultural perspective claims that, more than an implementation of tools and techniques, quality is the outcome of cultural factors, namely organisational values and practices among which leadership and employee working patterns are of paramount importance. The dev...
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| Format: | Article |
| Language: | English |
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University of Algarve, ESGHT/CINTURS
2014-01-01
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| Series: | Tourism & Management Studies |
| Subjects: | |
| Online Access: | https://tmstudies.net/index.php/ectms/article/view/641/1174 |
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| _version_ | 1832568577810497536 |
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| author | Ana Cláudia Campos Júlio da Costa Mendes João Albino Silva Patrícia Oom do Valle |
| author_facet | Ana Cláudia Campos Júlio da Costa Mendes João Albino Silva Patrícia Oom do Valle |
| author_sort | Ana Cláudia Campos |
| collection | DOAJ |
| description | Research on quality based on the cultural perspective claims that, more
than an implementation of tools and techniques, quality is the outcome
of cultural factors, namely organisational values and practices among
which leadership and employee working patterns are of paramount
importance. The development of a total quality culture is a strategic
issue for the achievement of stakeholder satisfaction and business
competitiveness in a highly demanding and uncertain business
environment. In this research a model integrating the critical success
factors for a total quality culture was tested in organisations of two
subsectors of the tourism industry, using the SEM (Structural Equation
Models with Latent Variables) approach by means of the PLS (Partial
Least Squares) technique. Main findings corroborate that leadership
and employee empowerment are key success factors for a total quality
culture, thus reinforcing the principle that everyone in the organisation
is responsible for quality. However, organisational information and
communication practices were not found to be key success factors. |
| format | Article |
| id | doaj-art-76adc8e40f874d27a1e0cee8ad79a8c4 |
| institution | Kabale University |
| issn | 2182-8466 |
| language | English |
| publishDate | 2014-01-01 |
| publisher | University of Algarve, ESGHT/CINTURS |
| record_format | Article |
| series | Tourism & Management Studies |
| spelling | doaj-art-76adc8e40f874d27a1e0cee8ad79a8c42025-02-03T00:58:50ZengUniversity of Algarve, ESGHT/CINTURSTourism & Management Studies2182-84662014-01-01101715Critical success factors for a total quality culture: A structural modelAna Cláudia Campos0Júlio da Costa Mendes1João Albino Silva2Patrícia Oom do Valle3University of the Algarve, Faculty of Economics, CIEO (Centre for Spatial and Organizational Dynamics), Campus de Gambelas, 8005-139 FARO Portugal, 8005-334 Faro – PortugalUniversity of the Algarve, Faculty of Economics, CIEO (Centre for Spatial and Organizational Dynamics), 8005-139 Faro – PortugalUniversity of the Algarve, Faculty of Economics, CIEO (Centre for Spatial and Organizational Dynamics), 8005-139 Faro – PortugalUniversity of the Algarve, Faculty of Economics, CIEO (Centre for Spatial and Organizational Dynamics), 8005-139 Faro – PortugalResearch on quality based on the cultural perspective claims that, more than an implementation of tools and techniques, quality is the outcome of cultural factors, namely organisational values and practices among which leadership and employee working patterns are of paramount importance. The development of a total quality culture is a strategic issue for the achievement of stakeholder satisfaction and business competitiveness in a highly demanding and uncertain business environment. In this research a model integrating the critical success factors for a total quality culture was tested in organisations of two subsectors of the tourism industry, using the SEM (Structural Equation Models with Latent Variables) approach by means of the PLS (Partial Least Squares) technique. Main findings corroborate that leadership and employee empowerment are key success factors for a total quality culture, thus reinforcing the principle that everyone in the organisation is responsible for quality. However, organisational information and communication practices were not found to be key success factors.https://tmstudies.net/index.php/ectms/article/view/641/1174leadershipempowermentinformation/communicationtotal quality culturepls |
| spellingShingle | Ana Cláudia Campos Júlio da Costa Mendes João Albino Silva Patrícia Oom do Valle Critical success factors for a total quality culture: A structural model Tourism & Management Studies leadership empowerment information/communication total quality culture pls |
| title | Critical success factors for a total quality culture: A structural model |
| title_full | Critical success factors for a total quality culture: A structural model |
| title_fullStr | Critical success factors for a total quality culture: A structural model |
| title_full_unstemmed | Critical success factors for a total quality culture: A structural model |
| title_short | Critical success factors for a total quality culture: A structural model |
| title_sort | critical success factors for a total quality culture a structural model |
| topic | leadership empowerment information/communication total quality culture pls |
| url | https://tmstudies.net/index.php/ectms/article/view/641/1174 |
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