Empirical analysis of the constituent factors of internal marketing orientation at Spanish hotels

This study, which draws upon specialized literature and empirical evidence, aims to characterize the underlying structure of the construct ‘Internal Marketing Orientation’ (IMO). As a consequence six underlying factors are identified: exchange of values, segmentation of the internal market, inte...

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Bibliographic Details
Main Authors: José Luis Ruizalba-Robledo, María Vallespín-Arán
Format: Article
Language:English
Published: University of Algarve, ESGHT/CINTURS 2014-01-01
Series:Tourism & Management Studies
Subjects:
Online Access:https://tmstudies.net/index.php/ectms/article/view/614/pdf_73
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