Efficient patient care in the digital age: impact of online appointment scheduling in a medical practice and a university hospital on the “no-show”-rate

Efficient patient care in the digital age: impact of online appointment scheduling in a medical practice and a university hospital on the “no-show”-rate

BackgroundOnline appointment scheduling (OAS) increases patient satisfaction and enables more efficient care.MethodA retrospective study in an ophthalmology practice and an ophthalmology university hospital. Over 20 months, all booked practice-appointments before and after OAS implementation were re...

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Bibliographic Details
Main Authors: Paola Kammrath Betancor, Daniel Boehringer, Jens Jordan, Charlotte Lüchtenberg, Marcus Lambeck, Manuel Christoph Ketterer, Thomas Reinhard, Michael Reich
Format: Article
Language:English
Published: Frontiers Media S.A. 2025-05-01
Series:Frontiers in Digital Health
Subjects:
efficient patient care
online appointment scheduling
ophthalmology
private practice
university hospital
Online Access:https://www.frontiersin.org/articles/10.3389/fdgth.2025.1567397/full
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