Measuring how healthcare organizations respond after patients experience harm: perspectives and next steps

Patients can experience serious harm from healthcare, the impacts can be prolonged, and events may also affect families and clinicians. Communication and Resolution Programs (CRPs) are designed to reduce these negative impacts, rebuild trust, and improve patient safety, but are not consistently impl...

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Bibliographic Details
Main Authors: Lauge Sokol-Hessner, John Adams, Carole Hemmelgarn, Beth Miller, Diane O'Connor, Melissa Parkerton, Leilani Schweitzer, J. Matthew Austin
Format: Article
Language:English
Published: Frontiers Media S.A. 2025-01-01
Series:Frontiers in Health Services
Subjects:
Online Access:https://www.frontiersin.org/articles/10.3389/frhs.2024.1488944/full
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