A Multi-Method Approach to Assessing Teacher Satisfaction Regarding the Ruang GTK Platform: A Study Using the EGOVQUAL Method, Importance-Performance Analysis, Customer Satisfaction Index, and Technology Acceptance Model

A Multi-Method Approach to Assessing Teacher Satisfaction Regarding the Ruang GTK Platform: A Study Using the EGOVQUAL Method, Importance-Performance Analysis, Customer Satisfaction Index, and Technology Acceptance Model

This study aimed to eval__uate the level of teacher satisfaction regarding the Ruang GTK digital service by integrating four analytical approaches, namely Electronic Government Quality (EGOVQUAL), Importance-Performance Analysis (IPA), Customer Satisfaction Index (CSI), and the Technology Acceptance...

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Bibliographic Details
Main Authors: Siti Sholihah Ari Susanti, Eka Ardhianto
Format: Article
Language:English
Published: Universitas Nahdlatul Wathan Mataram 2025-06-01
Series:Jurnal Inovasi Pendidikan dan Sains
Subjects:
service evaluation
user satisfaction
technology acceptance
digital government
ruang GTK
Online Access:https://ejournal.unwmataram.ac.id/index.php/JIPS/article/view/2491
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