Améliorer la qualité du travail dans les services en Europe
The article explores the role that institutional clients play in determining service sector employees’ quality of work. Based on triangulation analysis in the sociology of work, specific hypothesis are formulated in relation to ‘dedicated’ institutional customer services. Interviews and case studies...
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| Main Author: | |
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| Format: | Article |
| Language: | fra |
| Published: |
La Nouvelle Revue du Travail
2016-11-01
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| Series: | La Nouvelle Revue du Travail |
| Subjects: | |
| Online Access: | https://journals.openedition.org/nrt/2934 |
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