MANAGEMENT OF HUMAN RESOURCES IN THE QUALITY MANAGEMENT SYSTEM OF A TRANSPORT COMPANY
The article considers the role of the human factor in the quality management system of a transport company. Specific features of quality management of transport services are determined. Variants of stimulation and motivation of work are considered. Recommendations are given to improve the quality ma...
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| Format: | Article |
| Language: | English |
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Publishing House of the State University of Management
2018-02-01
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| Series: | Вестник университета |
| Subjects: | |
| Online Access: | https://vestnik.guu.ru/jour/article/view/943 |
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| _version_ | 1832541969243439104 |
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| author | M. Maltseva |
| author_facet | M. Maltseva |
| author_sort | M. Maltseva |
| collection | DOAJ |
| description | The article considers the role of the human factor in the quality management system of a transport company. Specific features of quality management of transport services are determined. Variants of stimulation and motivation of work are considered. Recommendations are given to improve the quality management system of the transport enterprise. The importance of assessing the efficiency of workers’ work, improving their skills and ensuring the organization’s commitment to increase the company’s competitiveness is underlined. The necessity and ways of involving the personnel in the process of ensuring the quality of transport services are substantiated. |
| format | Article |
| id | doaj-art-6c96acdab758483bbeeaa4c435860bed |
| institution | Kabale University |
| issn | 1816-4277 2686-8415 |
| language | English |
| publishDate | 2018-02-01 |
| publisher | Publishing House of the State University of Management |
| record_format | Article |
| series | Вестник университета |
| spelling | doaj-art-6c96acdab758483bbeeaa4c435860bed2025-02-04T08:27:54ZengPublishing House of the State University of ManagementВестник университета1816-42772686-84152018-02-0102646910.26425/1816-4277-2018-2-64-69943MANAGEMENT OF HUMAN RESOURCES IN THE QUALITY MANAGEMENT SYSTEM OF A TRANSPORT COMPANYM. Maltseva0State University of ManagementThe article considers the role of the human factor in the quality management system of a transport company. Specific features of quality management of transport services are determined. Variants of stimulation and motivation of work are considered. Recommendations are given to improve the quality management system of the transport enterprise. The importance of assessing the efficiency of workers’ work, improving their skills and ensuring the organization’s commitment to increase the company’s competitiveness is underlined. The necessity and ways of involving the personnel in the process of ensuring the quality of transport services are substantiated.https://vestnik.guu.ru/jour/article/view/943quality of transport servicecompetitivenessquality managementhuman resourcessystem approachquality system |
| spellingShingle | M. Maltseva MANAGEMENT OF HUMAN RESOURCES IN THE QUALITY MANAGEMENT SYSTEM OF A TRANSPORT COMPANY Вестник университета quality of transport service competitiveness quality management human resources system approach quality system |
| title | MANAGEMENT OF HUMAN RESOURCES IN THE QUALITY MANAGEMENT SYSTEM OF A TRANSPORT COMPANY |
| title_full | MANAGEMENT OF HUMAN RESOURCES IN THE QUALITY MANAGEMENT SYSTEM OF A TRANSPORT COMPANY |
| title_fullStr | MANAGEMENT OF HUMAN RESOURCES IN THE QUALITY MANAGEMENT SYSTEM OF A TRANSPORT COMPANY |
| title_full_unstemmed | MANAGEMENT OF HUMAN RESOURCES IN THE QUALITY MANAGEMENT SYSTEM OF A TRANSPORT COMPANY |
| title_short | MANAGEMENT OF HUMAN RESOURCES IN THE QUALITY MANAGEMENT SYSTEM OF A TRANSPORT COMPANY |
| title_sort | management of human resources in the quality management system of a transport company |
| topic | quality of transport service competitiveness quality management human resources system approach quality system |
| url | https://vestnik.guu.ru/jour/article/view/943 |
| work_keys_str_mv | AT mmaltseva managementofhumanresourcesinthequalitymanagementsystemofatransportcompany |