A RESEARCH ON THE ESTABLISHMENT OF TOTAL QUALITY MANAGEMENT IN MUNICIPALITIES
Municipalities are the most authorized local government administrations in almost every country. Therefore, they have a responsibility to serve the citizens at the highest level. Total Quality Management is one of the approaches that will help this. The aim of this study is to present concretely wha...
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| Format: | Article |
| Language: | English |
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Mehmet Akif Ersoy University
2023-03-01
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| Series: | Mehmet Akif Ersoy Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi |
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| Online Access: | https://dergipark.org.tr/en/download/article-file/2832442 |
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| author | Onur Kemal Yılmaz |
| author_facet | Onur Kemal Yılmaz |
| author_sort | Onur Kemal Yılmaz |
| collection | DOAJ |
| description | Municipalities are the most authorized local government administrations in almost every country. Therefore, they have a responsibility to serve the citizens at the highest level. Total Quality Management is one of the approaches that will help this. The aim of this study is to present concretely what needs to be done to establish Total Quality Management in municipalities. For this, the Analytic Hierarchy Process method was used. According to this method, alternatives are given to experts and they are asked to rank them to achieve the goal. As a result, the ranking was made by the experts who participated in the research as follows; training of municipal top executives, public demand, establishment of Total Quality Management Directorate in municipalities, development of municipal legislation, supervision of municipalities by the General Directorate of local administrations. |
| format | Article |
| id | doaj-art-6c15ebeac8a54a5487afd191bf73a2b5 |
| institution | Kabale University |
| issn | 2149-1658 |
| language | English |
| publishDate | 2023-03-01 |
| publisher | Mehmet Akif Ersoy University |
| record_format | Article |
| series | Mehmet Akif Ersoy Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi |
| spelling | doaj-art-6c15ebeac8a54a5487afd191bf73a2b52025-01-27T13:28:02ZengMehmet Akif Ersoy UniversityMehmet Akif Ersoy Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi2149-16582023-03-0110156057910.30798/makuiibf.1219170273A RESEARCH ON THE ESTABLISHMENT OF TOTAL QUALITY MANAGEMENT IN MUNICIPALITIESOnur Kemal Yılmaz0https://orcid.org/0000-0003-2371-683XBANDIRMA ONYEDİ EYLÜL ÜNİVERSİTESİMunicipalities are the most authorized local government administrations in almost every country. Therefore, they have a responsibility to serve the citizens at the highest level. Total Quality Management is one of the approaches that will help this. The aim of this study is to present concretely what needs to be done to establish Total Quality Management in municipalities. For this, the Analytic Hierarchy Process method was used. According to this method, alternatives are given to experts and they are asked to rank them to achieve the goal. As a result, the ranking was made by the experts who participated in the research as follows; training of municipal top executives, public demand, establishment of Total Quality Management Directorate in municipalities, development of municipal legislation, supervision of municipalities by the General Directorate of local administrations.https://dergipark.org.tr/en/download/article-file/2832442belediyeyerel yönetimlertoplam kalite yönetimianalatik hiyerarşi sürecilocal governmentstotal quality managementanalytical hierarchy processnew public managementpublic administration.municipality |
| spellingShingle | Onur Kemal Yılmaz A RESEARCH ON THE ESTABLISHMENT OF TOTAL QUALITY MANAGEMENT IN MUNICIPALITIES Mehmet Akif Ersoy Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi belediye yerel yönetimler toplam kalite yönetimi analatik hiyerarşi süreci local governments total quality management analytical hierarchy process new public management public administration. municipality |
| title | A RESEARCH ON THE ESTABLISHMENT OF TOTAL QUALITY MANAGEMENT IN MUNICIPALITIES |
| title_full | A RESEARCH ON THE ESTABLISHMENT OF TOTAL QUALITY MANAGEMENT IN MUNICIPALITIES |
| title_fullStr | A RESEARCH ON THE ESTABLISHMENT OF TOTAL QUALITY MANAGEMENT IN MUNICIPALITIES |
| title_full_unstemmed | A RESEARCH ON THE ESTABLISHMENT OF TOTAL QUALITY MANAGEMENT IN MUNICIPALITIES |
| title_short | A RESEARCH ON THE ESTABLISHMENT OF TOTAL QUALITY MANAGEMENT IN MUNICIPALITIES |
| title_sort | research on the establishment of total quality management in municipalities |
| topic | belediye yerel yönetimler toplam kalite yönetimi analatik hiyerarşi süreci local governments total quality management analytical hierarchy process new public management public administration. municipality |
| url | https://dergipark.org.tr/en/download/article-file/2832442 |
| work_keys_str_mv | AT onurkemalyılmaz aresearchontheestablishmentoftotalqualitymanagementinmunicipalities AT onurkemalyılmaz researchontheestablishmentoftotalqualitymanagementinmunicipalities |