Exploring customers' reuse intention to robots under different service failures: A mind perception perspective
Artificial intelligence-based service robot failures (hereafter referred to as robot service failures) are inevitable in service practice, making the mitigation of their adverse effects a critical concern for service managers. The present paper investigates the unique classification of robot service...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Elsevier
2025-06-01
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| Series: | Acta Psychologica |
| Subjects: | |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S0001691825003439 |
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