Exploring customers' reuse intention to robots under different service failures: A mind perception perspective
Artificial intelligence-based service robot failures (hereafter referred to as robot service failures) are inevitable in service practice, making the mitigation of their adverse effects a critical concern for service managers. The present paper investigates the unique classification of robot service...
Saved in:
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Elsevier
2025-06-01
|
| Series: | Acta Psychologica |
| Subjects: | |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S0001691825003439 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|