A SERVQUAL-based gap analysis in higher education: Basis for online learning improvement
This study aimed to establish a foundation for enhancing online learning experiences in higher education by evaluating service quality through the SERVQUAL framework. Specifically, it examined the gaps between students’ expectations and satisfaction across five dimensions: tangibles, reliability, re...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Institute of Industry and Academic Research Incorporated
2025-06-01
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| Series: | International Journal of Educational Management and Development Studies |
| Subjects: | |
| Online Access: | https://iiari.org/journal_article/a-servqual-based-gap-analysis-in-higher-education-basis-for-online-learning-improvement/ |
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