Predicting Patients’ Revisit Intention Based on Satisfaction Scores: Combination of Penalized Regression and Neural Networks

Predicting Patients’ Revisit Intention Based on Satisfaction Scores: Combination of Penalized Regression and Neural Networks

A company’s survival in the current competitive market hinges on its ability to not only meet but exceed customer expectations, as customers are invaluable assets. Patient satisfaction is crucial in the healthcare sector, directly influencing whether patients will return to a hospital or...

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Bibliographic Details
Main Authors: Farshid Abdi, Shaghayegh Abolmakarem, Amir Karbassi Yazdi, Paul Leger, Yong Tan, Giuliani Coluccio
Format: Article
Language:English
Published: IEEE 2025-01-01
Series:IEEE Access
Subjects:
Data mining
feature selection
patients return
satisfaction
Online Access:https://ieeexplore.ieee.org/document/10816125/
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