Chinese Universities’ Image Repair after Network Public Opinion Events: Strategy Choice and Effect Evaluation
The study aims to address Chinese universities’ image repair strategies after network public opinion events in the field of crisis management; therefore, it takes 43 network public opinion events in Chinese universities as the research object, encodes the official texts issued by universities accord...
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Wiley
2022-01-01
|
| Series: | Discrete Dynamics in Nature and Society |
| Online Access: | http://dx.doi.org/10.1155/2022/7741311 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1832562401791180800 |
|---|---|
| author | Jing Jiang Juanjuan Ren |
| author_facet | Jing Jiang Juanjuan Ren |
| author_sort | Jing Jiang |
| collection | DOAJ |
| description | The study aims to address Chinese universities’ image repair strategies after network public opinion events in the field of crisis management; therefore, it takes 43 network public opinion events in Chinese universities as the research object, encodes the official texts issued by universities according to the image restoration strategy, and sums up the image repair strategies commonly used by Chinese universities. Then, natural language processing is used to conduct the sentiment analysis of the online comments obtained. Accordingly, the sentiment index is constructed to evaluate the effect of Chinese universities’ image repair strategies. We find that Chinese universities commonly use the image repair strategy combination of bolstering, provocation, and corrective action; they have not used the apology strategy commonly used in western discourse systems. We also find that the complete information release process has a better image repair effect, particularly in teachers’ lapse and personal safety events. The sentiment index in teachers’ lapse events is the highest and is related to the universities’ corrective actions. The sentiment index in different public opinion hot events is quite different, which may be related to the nature of specific events. In personal safety events, netizens are more satisfied with image repair strategies. |
| format | Article |
| id | doaj-art-55db5a38e7154e69a8eda2d380a6f452 |
| institution | Kabale University |
| issn | 1607-887X |
| language | English |
| publishDate | 2022-01-01 |
| publisher | Wiley |
| record_format | Article |
| series | Discrete Dynamics in Nature and Society |
| spelling | doaj-art-55db5a38e7154e69a8eda2d380a6f4522025-02-03T01:22:41ZengWileyDiscrete Dynamics in Nature and Society1607-887X2022-01-01202210.1155/2022/7741311Chinese Universities’ Image Repair after Network Public Opinion Events: Strategy Choice and Effect EvaluationJing Jiang0Juanjuan Ren1School of ManagementSchool of Foreign StudiesThe study aims to address Chinese universities’ image repair strategies after network public opinion events in the field of crisis management; therefore, it takes 43 network public opinion events in Chinese universities as the research object, encodes the official texts issued by universities according to the image restoration strategy, and sums up the image repair strategies commonly used by Chinese universities. Then, natural language processing is used to conduct the sentiment analysis of the online comments obtained. Accordingly, the sentiment index is constructed to evaluate the effect of Chinese universities’ image repair strategies. We find that Chinese universities commonly use the image repair strategy combination of bolstering, provocation, and corrective action; they have not used the apology strategy commonly used in western discourse systems. We also find that the complete information release process has a better image repair effect, particularly in teachers’ lapse and personal safety events. The sentiment index in teachers’ lapse events is the highest and is related to the universities’ corrective actions. The sentiment index in different public opinion hot events is quite different, which may be related to the nature of specific events. In personal safety events, netizens are more satisfied with image repair strategies.http://dx.doi.org/10.1155/2022/7741311 |
| spellingShingle | Jing Jiang Juanjuan Ren Chinese Universities’ Image Repair after Network Public Opinion Events: Strategy Choice and Effect Evaluation Discrete Dynamics in Nature and Society |
| title | Chinese Universities’ Image Repair after Network Public Opinion Events: Strategy Choice and Effect Evaluation |
| title_full | Chinese Universities’ Image Repair after Network Public Opinion Events: Strategy Choice and Effect Evaluation |
| title_fullStr | Chinese Universities’ Image Repair after Network Public Opinion Events: Strategy Choice and Effect Evaluation |
| title_full_unstemmed | Chinese Universities’ Image Repair after Network Public Opinion Events: Strategy Choice and Effect Evaluation |
| title_short | Chinese Universities’ Image Repair after Network Public Opinion Events: Strategy Choice and Effect Evaluation |
| title_sort | chinese universities image repair after network public opinion events strategy choice and effect evaluation |
| url | http://dx.doi.org/10.1155/2022/7741311 |
| work_keys_str_mv | AT jingjiang chineseuniversitiesimagerepairafternetworkpublicopinioneventsstrategychoiceandeffectevaluation AT juanjuanren chineseuniversitiesimagerepairafternetworkpublicopinioneventsstrategychoiceandeffectevaluation |