Unpacking the Black Box of the Training-Performance Relationship: Evidence from Philippine Call Centers

Unpacking the Black Box of the Training-Performance Relationship: Evidence from Philippine Call Centers

This study analyzes the relationship between training and development (T&D) and individual performance. Drawing insights from human capital theory and social exchange theory, we hypothesize that the relationship between employee T&D perceptions and role performance is mediated by specific ro...

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Bibliographic Details
Main Authors: Kristine Tamayo-Verleene, Antonio Giangreco, Johan Maes, Edoardo Della Torre
Format: Article
Language:English
Published: Association International de Management Stratégique (AIMS) 2025-04-01
Series:M@n@gement
Subjects:
training and development
line managers
human capital
social exchange
role attitude
employee performance
Online Access:https://management-aims.com/index.php/mgmt/article/view/7799/19356
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