The effect of role ambiguity and role conflict on job performance in the hotel industry: The mediating effect of job satisfaction

Accommodation businesses are stressful workplaces due to their dynamic and demanding work environment. Role ambiguity and role conflict are major stress factors for hotel emplyees causing low levels of satisfaction, performance and high levels of turnover. The main purpose of this study was to explo...

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Bibliographic Details
Main Authors: Engin Üngüren, Serdar Arslan
Format: Article
Language:English
Published: University of the Algarve - ESGHT - CIEO 2021-01-01
Series:Tourism & Management Studies
Subjects:
Online Access:https://www.tmstudies.net/index.php/ectms/article/view/1349
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