Complaints management in the pharmaceutical industry: A Case Study

Complaints management in the pharmaceutical industry: A Case Study

Effective complaints management in the pharmaceutical industry is one of the cornerstones for ensuring product quality, regulatory compliance, and customer safety and satisfaction. Adequate handling of complaints ensures not only compliance with regulatory standards, but also maintenance of public...

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Bibliographic Details
Main Authors: Marija Stojanovska, Maja Poposka-Stojchevska, Gordana Mitrovska, Stevce Petrovski, Katerina Brezovska
Format: Article
Language:English
Published: University Ss Cyril and Methodius in Skopje, Faculty of Pharmacy and Macedonian Pharmaceutical Association 2024-12-01
Series:Makedonsko Farmacevtski Bilten
Subjects:
quality system management (qms)
product quality
patient safety
adverse event
ca/ia (corrective action/improvement action)
chloramphenicol
complaint
Online Access:https://bulletin.mfd.org.mk/volumes/Volume%2070_1/70_1_006.pdf
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https://bulletin.mfd.org.mk/volumes/Volume%2070_1/70_1_006.pdf

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