Presenting complex, balanced scorecard model and two-level data envelopment analysis for calculating the performance of social institutions
Until the 1980s, the system for assessing the performance of organizations with specific structures has been based on economic and financial indexes. The previous methods that were frequently used for performance assessment were mainly focused on the economic-financial aspects of the organization. H...
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REA Press
2023-06-01
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| Series: | Computational Algorithms and Numerical Dimensions |
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| Online Access: | https://www.journal-cand.com/article_190897_41e74e535eb81eff09464de97668cc76.pdf |
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| author | Mehrdad Navabakhsh Nasser Shahsavari Pour |
| author_facet | Mehrdad Navabakhsh Nasser Shahsavari Pour |
| author_sort | Mehrdad Navabakhsh |
| collection | DOAJ |
| description | Until the 1980s, the system for assessing the performance of organizations with specific structures has been based on economic and financial indexes. The previous methods that were frequently used for performance assessment were mainly focused on the economic-financial aspects of the organization. However, at present, due to vast human needs, sensitive cognitive, fundamental parameters in social organizations that are based on realities, are very effective, and meet scientific criteria have come into vogue. These parameters rely on experience, observation, experiment, hypothesis, and theory. Balanced Scorecard (BSC) seeks to make a balance between financial and economic objectives as outcomes of past performance (past-oriented indexes) and three indexes of customer processes, learning and growth, and development of human and social forces (future-oriented).Data Envelopment Analysis (DEA) is a non-parametric method for measuring the outputs or efficiency of homogeneous units with different inputs and outputs. However, in cases where there are numerous inputs and outputs with some similarities, their efficiency can be measured by two-level DEA, i.e., classifying them and using common weights.In primitive social institutions, the inputs of social systems are mainly limited and clear. However, in modern, complex, standardized systems, the input is both expanded and diversified. Therefore, in this paper, we have tried to use BSC as an instrument for designing performance assessment indexes and two-level DEA as an instrument for measurement. |
| format | Article |
| id | doaj-art-328d0bb852a84fd8b4c21f7045ef0ceb |
| institution | Kabale University |
| issn | 2980-7646 2980-9320 |
| language | English |
| publishDate | 2023-06-01 |
| publisher | REA Press |
| record_format | Article |
| series | Computational Algorithms and Numerical Dimensions |
| spelling | doaj-art-328d0bb852a84fd8b4c21f7045ef0ceb2025-01-30T11:22:06ZengREA PressComputational Algorithms and Numerical Dimensions2980-76462980-93202023-06-012211312310.22105/cand.2023.190897190897Presenting complex, balanced scorecard model and two-level data envelopment analysis for calculating the performance of social institutionsMehrdad Navabakhsh0Nasser Shahsavari Pour1Department of Sociology, Science and Research Branch, Islamic Azad University, Tehran, Iran.Department of Industrial Engineering, Kerman Branch, Islamic Azad University, Kerman, Iran.Until the 1980s, the system for assessing the performance of organizations with specific structures has been based on economic and financial indexes. The previous methods that were frequently used for performance assessment were mainly focused on the economic-financial aspects of the organization. However, at present, due to vast human needs, sensitive cognitive, fundamental parameters in social organizations that are based on realities, are very effective, and meet scientific criteria have come into vogue. These parameters rely on experience, observation, experiment, hypothesis, and theory. Balanced Scorecard (BSC) seeks to make a balance between financial and economic objectives as outcomes of past performance (past-oriented indexes) and three indexes of customer processes, learning and growth, and development of human and social forces (future-oriented).Data Envelopment Analysis (DEA) is a non-parametric method for measuring the outputs or efficiency of homogeneous units with different inputs and outputs. However, in cases where there are numerous inputs and outputs with some similarities, their efficiency can be measured by two-level DEA, i.e., classifying them and using common weights.In primitive social institutions, the inputs of social systems are mainly limited and clear. However, in modern, complex, standardized systems, the input is both expanded and diversified. Therefore, in this paper, we have tried to use BSC as an instrument for designing performance assessment indexes and two-level DEA as an instrument for measurement.https://www.journal-cand.com/article_190897_41e74e535eb81eff09464de97668cc76.pdfbalanced scoredcarddata envelopment analysisperformance assessment of social institutionsdevelopment |
| spellingShingle | Mehrdad Navabakhsh Nasser Shahsavari Pour Presenting complex, balanced scorecard model and two-level data envelopment analysis for calculating the performance of social institutions Computational Algorithms and Numerical Dimensions balanced scoredcard data envelopment analysis performance assessment of social institutions development |
| title | Presenting complex, balanced scorecard model and two-level data envelopment analysis for calculating the performance of social institutions |
| title_full | Presenting complex, balanced scorecard model and two-level data envelopment analysis for calculating the performance of social institutions |
| title_fullStr | Presenting complex, balanced scorecard model and two-level data envelopment analysis for calculating the performance of social institutions |
| title_full_unstemmed | Presenting complex, balanced scorecard model and two-level data envelopment analysis for calculating the performance of social institutions |
| title_short | Presenting complex, balanced scorecard model and two-level data envelopment analysis for calculating the performance of social institutions |
| title_sort | presenting complex balanced scorecard model and two level data envelopment analysis for calculating the performance of social institutions |
| topic | balanced scoredcard data envelopment analysis performance assessment of social institutions development |
| url | https://www.journal-cand.com/article_190897_41e74e535eb81eff09464de97668cc76.pdf |
| work_keys_str_mv | AT mehrdadnavabakhsh presentingcomplexbalancedscorecardmodelandtwoleveldataenvelopmentanalysisforcalculatingtheperformanceofsocialinstitutions AT nassershahsavaripour presentingcomplexbalancedscorecardmodelandtwoleveldataenvelopmentanalysisforcalculatingtheperformanceofsocialinstitutions |