Impact of E-Service Qualtiy of Mobile Application on Customer Perceived Value

The present study examines the effect of mobile app service quality on consumer perceived value (CPV) in online shopping in India, specifically in Bengaluru, and customer satisfaction (CS) on CPV. A quantitative research method was employed, in which data were collected from 222 randomly selected co...

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Bibliographic Details
Main Authors: Rohit Kumar Sharma, Sanjeev Padashetty
Format: Article
Language:English
Published: Universidad de Guadalajara 2025-05-01
Series:Mercados y Negocios
Subjects:
Online Access:https://mercadosynegocios.cucea.udg.mx/index.php/MYN/article/view/7818
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