The role of IoT and XAI convergence in the prediction, explanation, and decision of customer perceived value (CPV) in SMEs: a theoretical framework and research proposition perspective
Abstract The goal of this study is to look at how the convergence of IoT and XAI (IoT-XAI) effects the explanation, prediction, and decision-making on customer perceived value (CPV) in SMEs, utilising CPV and IoT-XAI convergence theories. This study also investigates how customer-IoT interaction inf...
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| Main Author: | |
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| Format: | Article |
| Language: | English |
| Published: |
Springer
2025-01-01
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| Series: | Discover Internet of Things |
| Subjects: | |
| Online Access: | https://doi.org/10.1007/s43926-025-00092-x |
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