Your Appreciation Helps Me Grow: The Influence of Customer Gratitude Expression on Employee Career Growth
Building on emotions as social information theory, this study examines the mechanism underlying the impact of cognitive job crafting on the relationship between customer gratitude expression and frontline employees’ career growth. Career centrality is tested as a boundary condition. To deepen the un...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
SAGE Publishing
2025-07-01
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| Series: | SAGE Open |
| Online Access: | https://doi.org/10.1177/21582440251356031 |
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