Human employees versus robotic employees: Customers and hotel managers’ perceived experience at unmanned smart hotels
Hotel managers and researchers are increasingly interested in artificial intelligence (AI) and robots, which are vital to the future of the hospitality industry. However, adopting robotic services is challenging due to the current state of the art and insufficient understanding of the relationship b...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Taylor & Francis Group
2023-12-01
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| Series: | Cogent Social Sciences |
| Subjects: | |
| Online Access: | https://www.tandfonline.com/doi/10.1080/23311886.2023.2202937 |
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